When your primary Landline line or Mobile number is engaged or there is no answer after 'X' number of rings, this service will divert the incoming call to another Landline or Mobile Number(s). Default setup allows you to nominate 3 (or less) Phone Line numbers for the "When Busy" diversion service.

'X' number of rings - You can specify how many times your phone will ring before the call is diverted to the next nominated phone number. Default number of rings is 4.

When Busy Service supports landlines or mobiles or combination of both, however, if one of the When Busy line options is a mobile number all calls to your 0303 will be charged at mobile rates.

If the primary termination UK Landline number is busy, the call will be diverted to the UK Landline number supplied under Option 1. If Option 1 number is busy, the call will be diverted to the UK Landline number supplied under Option 2, and so on...

If all your landlines are busy or there is no answer after specified number of rings, call will be redirected to voicemail.

Additional When Busy call plan options can be added to the service specification if you have more than 3 landline numbers you wish to use. You can have up to 100 extra call plan options on top of the basic specification.

To order the When Busy Routing service for your Non-Geographic Number:

1. Go to "My Account" section of the website
2. Click on the "When Busy Routing" link from the left menu under the title "DIVERT WHEN BUSY"
3. Choose the number or numbers for which you wish to order the When Busy Routing service
4. Follow the on screen instructions